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Weight loss support when something is wrong

One route for an emergency, one for everything else. Neither asks you a question first.

If this is an emergency, stop reading and call

Chest pain, difficulty breathing, fainting, severe abdominal pain that will not settle, or vomiting you cannot keep any fluid down against — call, do not message us.

Everything else, and where it goes

Four situations, four routes. Each one says exactly who picks it up.

  1. If you are on treatment and something has changed

    Your treatment, visits and prescription all live in your account.

    We cannot take a symptom report in writing yet, and nobody is reading one. If it cannot wait, call one of the numbers above. If it can wait, tell the clinician at your next visit.

    Sign in to your account

  2. If you are worried but it is not urgent

    Call us, and the person who answers can route anything clinical to a doctor.

    We do not have a WhatsApp line or a chat channel. Everything non-urgent goes through a call.

    Call us: +91-8048799240

  3. If you want to stop, pause, or take a break

    Tell your doctor. Stopping is a normal decision and not one you need to justify. Do not simply stop taking something without telling them.

    See your next visit

  4. If you have a complaint about your care

    Our terms set out how complaints are handled and who is accountable for reviewing one.

    We have not published a grievance officer's name or a direct line, so there is no one to write to from this page yet.

    Read the terms
A silver-haired man in his mid-fifties in a mustard shirt laughing on a laptop video call with his doctor at a bright kitchen table

A doctor decides what a symptom means.

Not a coach, and not software. Anything you raise about a symptom goes to a clinician.

Nothing typed reaches a clinician between visits yet. If it cannot wait, call a number above.

A bearded man in his early forties with a short textured crop laughing at a phone on a stand at his balcony table, earbuds in, an olive henley on

Starting out? A doctor checks every step.

It begins with a consultation and a blood test at home. The assessment is ₹1,799.

  • A registered doctor reads your panel
  • Your plan is reviewed every month
  • Stop or pause whenever you choose
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Safe starts with a doctor who knows your blood.

A free 2-minute check, then a home blood test, and a doctor who reviews every step with you.

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No card needed to start.

Staying safe while you lose weight

Is a doctor-led weight loss programme safe?

Nothing here is decided before a registered doctor has read a blood panel and your history, and the same doctor reviews that decision every month. A doctor reads your results and decides with you, and that decision is part of what the assessment buys.

Who decides whether a symptom matters?

A doctor. Whether something is a side effect is a clinical judgement, so anything you raise about a symptom is put in front of a clinician rather than answered by whoever heard it first. A coach cannot make that call and neither can software.

Can I stop or pause?

Yes, and you do not have to justify it. Tell your doctor rather than simply stopping on your own, so the plan can be closed properly.

What if it is an emergency?

Call 112 for a national emergency, 108 for an ambulance in most states, or 14416 for Tele-MANAS if it is about harming yourself. Do not message us and do not wait for a reply — this site cannot take a clinical message.

Free 2-minute check. No card needed to start.

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