Partners
Who else is involved
And exactly what each of them is told about you.
A NABL-accredited laboratory
Collects your sample and reports your results.
- They are given
- Your name, contact details, address for collection, and the tests ordered.
- They are never given
- Why the tests were ordered, or anything a clinician has decided.
A licensed pharmacy
Sells and dispenses anything a clinician prescribes.
- They are given
- The prescription, your name and your delivery address. They need all three to dispense lawfully.
- They are never given
- Your test results, your consultation notes, or anything from your check-ins.
A courier
Delivers what the pharmacy dispenses.
- They are given
- A name, an address and a parcel.
- They are never given
- What is in it, or that it is medical at all.
A video platform
Carries your consultation.
- They are given
- A room identifier and a randomly generated participant identifier.
- They are never given
- Your name, your record, or anything identifying. Consultations are not recorded.
A payment gateway
Takes the payment.
- They are given
- An amount, an order reference and your payment details, which they hold and we never see.
- They are never given
- What you bought in clinical terms, or anything about your health.
Naming
Why none of them are named
Every partner above is replaceable, and the accreditation matters more than the company. Naming them on a public page would also make changing one a public event rather than an operational decision, which is a bad reason to keep a partner who is underperforming.
The laboratory that handles your sample and the pharmacy that dispenses to you are named on your own records in the app.