metaboliqShipping and Delivery Policy
Metaboliq provides health services, not goods sent by post. This page sets out how each part of what you buy reaches you. It is part of our Terms & Conditions.
How the health assessment reaches you
- Day 1: Your blood test, at home. A trained technician visits at a time you choose.
- Day 2: Your report arrives. Run by a partnered NABL-accredited laboratory.
- Around day 3: Your doctor reads it with you. A video consultation on what your results mean for you.
- The same week: Your plan is ready. Built around your results, your food and your day.
Activation, Appointments and Delivery
Where applicable, programme access shall be activated following successful payment and completion of required onboarding formalities.
Appointments and consultations shall be subject to availability of the relevant professional.
Metaboliq may reschedule an appointment where reasonably required due to operational, professional, technical or other circumstances.
Where physical products, kits, devices or other items are included, delivery shall be subject to applicable delivery terms and third-party logistics availability.
What Metaboliq provides
Depending upon the programme purchased or subscribed to, Metaboliq may provide or facilitate one or more of the following, as further described in Appendix A:
- Medical consultations with independent Registered Medical Practitioners, including for metabolic health and medical weight management.
- Facilitation of prescription-based treatment where clinically appropriate and prescribed by an independent Doctor.
- Laboratory and diagnostic testing and home sample collection through third-party providers.
- Nutrition and dietary programmes and supplementation guidance.
- Fitness and lifestyle guidance, including trainer-led exercise through partner facilities.
- Health assessments, screening, digital education and progress tracking.
- Other allied services introduced by Metaboliq from time to time.
For the avoidance of doubt, Metaboliq itself does not prescribe medicines, does not operate a pharmacy and does not dispense or sell medicines. Prescription of any medicine is made solely by independent Registered Medical Practitioners based on their own clinical judgment, and dispensing is carried out only through licensed pharmacies or authorised channels. No programme fee covers any Prescription Medicine: medicine, if the Doctor prescribes it, is billed separately each month.
What arrives at your home
Every programme includes a smart weight scale and a smart body-composition scale. Both are delivered to your home after you join, and both are yours to keep. Elite also includes supplements as your doctor and nutritionist advise, up to 12 months' supply, delivered to your home during your six-month programme.
Medicines
Medicine, if your doctor prescribes it, is billed separately each month. Your doctor decides if it is right for you, and adjusts it at your reviews. A licensed pharmacy dispenses it and delivers it to your home.
Medicines are dispensed and/or delivered only through licensed pharmacies or authorised third-party channels. Metaboliq does not manufacture, stock, sell or dispense medicines, and is not responsible for the manufacturing, quality or labelling of medicines, subject to applicable law.
Returns and refunds are covered by our refund and cancellation policy. The full clause on prescription medicines is in the terms.